Privacy Policy
Last updated 12 November 2026
This policy explains what personal information Bayt Reels collects, why, who processes it for us, and your rights, in line with Oman's Personal Data Protection Law (Royal Decree 6/2022). Bayt Reels is operated by Blue Camel Trading (CR 1588987, Sultanate of Oman).
What we collect
- Contact details: your name and email address.
- Your listing: the property details, photos and logo you send, and the name, agency, WhatsApp number and email to show on the reel.
- Payment confirmation: PayPal tells us that a payment or refund succeeded and its amount. We never receive your card or bank details.
- Basic site data: anonymous page-view counts. We don't use advertising trackers or sell data.
How we use it
- To make your reel and deliver it.
- To email you about your order: receipts, delivery links, pack codes and refunds.
- To answer your questions and improve our service.
- To build anonymous property market statistics, such as typical rents and prices by area and property type. For this we keep only the property facts (area, type, price, size, rooms and features) with no name, phone number, email, licence, logo or photo, so the statistics can't identify you. We may publish these statistics or share them with others.
We keep a customer list (your name, email, agency, WhatsApp number, the email and licence shown on your reels, and your order history) so we can look after your account. We send you offers and news only if you tick the box for them on the order form, and every such email lets you stop them. You can also ask us to stop at any time.
Photos of people
Listing photos shouldn't show people. If one does, you confirm you have their permission (see the Terms, section 7). We delete it with your other materials.
Who processes it for us
Our service providers process your information only to provide their service to us.
How long we keep it
- Uploaded materials and finished reels are deleted 15 days after delivery.
- Order and payment records are kept as long as accounting and tax law requires.
- Your customer record is kept while you are a customer and for up to 3 years after your last order, unless you ask us to delete it sooner.
- Anonymous property facts used for market statistics may be kept indefinitely, as they contain no personal information.
Your rights
You can ask to see, correct or delete your personal information, to withdraw consent, or to stop us using it for a purpose. Email hello@baytreels.com and we'll respond within 30 days.