Refund Policy

Last updated 12 November 2026

You pay before we start, so here is exactly when you get your money back.

Full refund

• Late delivery: if your reel isn't delivered within 6 hours of payment, you get a full refund and we still deliver the reel.
• We can't make it: if we decline or cancel your order for any reason, including when too few of your photos are usable.
• Unused pack: if you haven't used any credits, within 7 days of buying the pack.

Fixes instead of refunds

If the reel doesn't match what you sent, or has an error in the price, a number or a room name, reply to the delivery email within 7 days. We fix it free, usually within a few hours.

Not refundable

• A reel delivered on time that matches what you sent.
• Pack credits once any have been used, and credits left when the pack expires.

How refunds are paid

Refunds go back to the original payment method through PayPal. We email you when we issue one. How fast you see it depends on how you paid:

• PayPal balance: the same day.
• Bank account or debit card: usually within 5 business days (occasionally up to 30 days, depending on your bank).
• Credit card: on your statement within one or two billing cycles.

Questions? Email hello@baytreels.com.