Terms of Service

Last updated 12 November 2026

These terms apply when you order from Bayt Reels ("we", "us"). Bayt Reels is operated by Blue Camel Trading (CR 1588987, Sultanate of Oman). By placing an order you agree to them.

1. What we make

A listing reel is a short video of one property, made from the photos and details you send. Each reel comes in two formats: 9:16 for phones and 16:9 for portals and websites. It shows the price, the area, room names, key facts and up to four features in English and Arabic, with your name, agency, logo and WhatsApp number.

2. Orders and payment

Prices are set in Omani rials and shown in your own Gulf currency. You pay the US dollar equivalent shown at checkout, through PayPal, before we start; your bank or PayPal converts it at its own rate. A pack code can be used only with the email address that bought it. Unused credits expire after 31 days and aren't refundable or transferable.

Your first reel is free. The welcome reel is once per person: one per email address and one per WhatsApp number shown on a reel. Every reel after that is paid, at the prices on our site. We may refuse a welcome reel that is being claimed again under a different email.

First-pack offer. For 7 days after your free reel is delivered, your first monthly pack costs OMR 25 (charged $65) instead of OMR 30.

Referrals. Every delivery email includes your personal link. When someone new makes their free first reel through it, you get a code for one free reel, valid for 60 days, up to 20 times. You can't refer yourself, and a reward is given once per new customer.

Free reels carry a small "Made with Bayt Reels" line on the closing card. Paid reels don't.

3. Delivery

We aim to deliver within a few hours, and always within 6 hours of payment. We email you download links for both formats. If we're paused for maintenance, we tell you on the order page before you pay.

4. Your photos and details

You confirm that you have the right to use the photos, logo and details you send, and that the listing is genuine and accurate, including the price, size and features. You are responsible for meeting the advertising rules of the country where the property is, including any broker licence or permit number your regulator requires on adverts. Our reels show what you send; we don't check listings against official records.

You allow us to keep and use the property facts of your listing (area, type, price, size, rooms and features), without your name, contact details, logo or photos, to produce anonymous market statistics that we may publish or share. See the Privacy Policy.

5. How we treat your photos

We resize, crop and sharpen photos for video and add gentle camera movement. We don't add furniture, replace skies or change rooms. We may leave out a photo that looks like a screenshot, an advert or another company's watermarked image, or that isn't suitable for a general audience, and we tell you which.

6. How we use AI

We use AI tools to check photos, translate the area name into Arabic and assemble the reel. Room names, features and all other Arabic text come from fixed, checked lists.

7. What we won't make

We won't make reels for listings that are misleading, discriminatory beyond what local law allows, or unlawful, or that use photos of people without their permission. We'll refund any order we decline.

8. Who owns the reel

Once paid for, the reel is yours to use for any lawful purpose: social media, WhatsApp, property portals, your website and advertising. The music is licensed for these uses. We may show reels in our own samples only with your permission.

9. Corrections

If something in the reel doesn't match what you sent, or you made a typo in the price, number or a room name, reply to the delivery email within 7 days and we'll fix it free, usually within a few hours. A different property is a new order.

10. Downloads

Download links stay active for 15 days. Please save your files. After that we may delete your reel and your photos.

11. Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We're not liable for indirect losses, such as lost deals or commissions. Nothing in these terms limits rights you have under applicable consumer protection law.

12. Changes and governing law

We may update these terms. The version in force when you place an order applies to that order. These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat have jurisdiction.

Questions? Email hello@baytreels.com.